1) Introduction Plantus (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our mobile application and our website at plantus.app (collectively, the “Service”).
By accessing or using the Service, you confirm that you have read and understood this Privacy Policy.
2) Definitions Personal Data: information that identifies or can reasonably be linked to an individual. Device Data: information about your device and how you use the Service (e.g., device model, OS version, language, app events). Analytics: measurement data that helps us understand how users interact with the Service. App Stores: marketplaces such as Apple App Store and Google Play. Controller: the entity that determines the purposes and means of processing your Personal Data.
3) Who we are (Data Controller) Controller: WEBNUM LLC Address: Tashkent, Uzbekistan Country: Uzbekistan Privacy contact: info@plantus.app
4) Information we collect We may collect the following categories of information, depending on how you use Plantus and what permissions you grant:
A) Information you provide Account or support data (if you contact us): name, email address, and any information you choose to share in messages. User content you upload to the app (for example, plant photos, notes, saved favorites) to enable plant identification and care recommendations.
B) Information collected automatically (Device & usage) Device and app information: device model, operating system, app version, language, region, time zone. Usage data: screens viewed, taps, feature usage, session duration, approximate location derived from IP (country/city-level), and diagnostic logs. Identifiers: device identifiers such as the IDFV (iOS) or similar platform identifiers.
C) Purchases and subscriptions If you purchase a subscription or an in-app purchase, we receive: confirmation that a purchase occurred, the product type (e.g., weekly/annual), and related metadata (e.g., transaction date). We do not receive or store your full payment card details. Payments are processed by the relevant App Store.
D) Advertising identifiers (only if enabled) If we run ads or ad attribution and you grant permission, we may access the IDFA (iOS) for advertising measurement and attribution. On iOS, this requires your permission via Apple’s App Tracking Transparency prompt.
5) How we use your information We use information to: Provide core app functionality (plant identification, saving results, delivering features you request). Improve and maintain the Service (analytics, troubleshooting, performance monitoring). Provide customer support and respond to requests. Process subscriptions and purchases and maintain transaction records. Protect against fraud, abuse, and security incidents. Comply with legal obligations and enforce our terms.
6) Use of Artificial Intelligence Plantus uses Google Gemini AI to provide plant identification, disease diagnosis, and care recommendations. When you take or upload a photo, the image is sent to Google’s Gemini API for analysis. The API processes the image and returns identification results, which are then displayed within the app. Photos sent to the API are processed in accordance with Google’s data handling policies. We do not store your photos on our servers after processing is complete. For more information about how Google handles data, please refer to Google’s Privacy Policy at https://policies.google.com/privacy
7) Legal bases (GDPR/EEA/UK) If you are in the EEA/UK, we process Personal Data under these legal bases: Contract: to provide the Service you request (e.g., subscriptions, core app features). Legitimate interests: to maintain security, prevent fraud, and improve the Service (balanced against your rights). Consent: where required (e.g., IDFA/advertising tracking permissions, certain marketing). Legal obligation: to comply with applicable laws (e.g., accounting, tax, lawful requests).
8) Sharing and disclosure We may share information: With service providers who help us operate the Service (analytics, crash reporting, infrastructure, customer support). Examples may include Firebase Analytics, Google Gemini API, RevenueCat, or other integrated services. With App Stores as required to process purchases and subscriptions. For legal reasons: to comply with law, protect rights/safety, or respond to lawful requests. Business transfers: if we are involved in a merger, acquisition, or asset sale (with appropriate safeguards). We do not sell your personal information.
9) International data transfers Our providers and servers may be located outside your country. When we transfer data internationally, we use appropriate safeguards where required (such as contractual protections).
10) Cookies and website analytics (plantus.app website) If you visit our website, we may use cookies and similar technologies to: remember preferences, understand site performance and traffic, prevent abuse. If we use session replay/behavior analytics tools (e.g., Microsoft Clarity), we use them to improve user experience and do not intentionally collect sensitive data through them. You can control cookies through your browser settings.
11) Data retention We keep Personal Data only as long as necessary for: providing the Service, complying with legal obligations, resolving disputes, enforcing agreements. Retention periods vary by data type (e.g., transaction records may be kept longer where required by tax/accounting rules). When data is no longer needed, we delete or anonymize it.
12) Security We implement reasonable technical and organizational measures designed to protect your information (access controls, encryption in transit where applicable, monitoring, backups). No method of transmission or storage is 100% secure, but we work to protect your data with industry-standard practices.
13) Your rights and choices Depending on your location, you may have rights to: access your Personal Data, correct or update it, delete it, object to or restrict processing, request portability. How to exercise rights: contact us at info@plantus.app. We may ask you to verify your identity before responding.
Opt-outs and controls: Push notifications can be disabled in your device settings. Advertising tracking (IDFA) can be managed via iOS settings and the App Tracking Transparency prompt (if used).
14) Children’s privacy Plantus is not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect Personal Data from children. If you believe a child provided Personal Data, contact us and we will take appropriate steps to delete it.
15) Third-party links The Service may contain links to third-party websites or services. We are not responsible for third-party privacy practices. Please review their policies.
16) Changes to this policy We may update this Privacy Policy from time to time. We will post the updated version on plantus.app and update the “Last updated” date. If changes are material, we may provide additional notice through the Service.
17) Contact If you have questions or requests regarding this Privacy Policy, contact: Email: info@plantus.app